The woman sits alone
in a noisy cafe. Her legs are tightly crossed; her fingers clasp
the edge of the table; her head is down. She speaks to the menu
when she mumbles her order. She misses the smile the waiter sends
in her direction. At a glance, you can guess how she is feeling.
Her body language says it all.
Like it or not, our bodies send out messages constantly. Sometimes
the message is clear. Other times, the message is conveyed more
subtlety. Often we don't even realize what our bodies are telling
the world. But by familiarizing ourselves with a few basic
nonverbal signals, we can improve our ability to read the body
language of others, as well as control our own.
Our use of body language is largely unconscious. We get the
message and we send the message but we really aren't thinking
about how we do it. To become more aware, says anthropologist
David Givens, Ph.D., "you have to have some kind of strategy
for it."
Communication experts study such things as gestures, facial
expressions, posture and voice, but Givens recommends a simpler
approach. Director of
the
Center for Nonverbal Studies in Spokane, Wash., Givens suggests
focusing on "the three most telling and expressive parts of
the body:" the lips, the shoulders, and the fingertips and
hands. These three parts, with their "great connections to
the brain," says Givens, reveal a person's visceral, gut
response to what's going on. So watch for compressed lips, hunched
shoulders and fidgety fingers, and move on from there to the
bigger picture.
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Gestures
That Fail
1. Standing rigid with your arms at your sides or clasping
hands behind your back.
2. Clutching your chest with both arms.
3. Gripping the podium with white knuckles showing.
4. Mismatching gestures and words: smiling
inappropriately; shrugging or grimacing when making
assertions or comments; laughing nervously.
5. Moving extraneously in any way: playing or tugging at
your hair, clothing, or face; swaying in place; fidgeting.
Gestures that Work
1. Resting arms comfortably.
2. Opening palms and arms
.
3. Enumerating with fingers (one-two-three, but don't
overdo this).
4. Tenting or steepling the fingers.
5. Sweeping arms from one side to the other to show
movement or progress.
6. Matching movements to your words and cutting out
everything extraneous.
Adapted from A Woman's Guide to the Language of
Success: Communicating with Confidence and Power,
Phyllis Mindell (Prentice Hall, 1995)."
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To increase awareness of your own body language, Phyllis
Mindell, Ph.D., president of Well-Read, a communications
consulting firm in Boston, Mass., and Rochester, N.Y., recommends
videotaping yourself and watching for what works and what doesn't.
One of the easiest changes to make, she suggests, is to keep an
open body. Women, more than men, shrink into their spaces. For
example, "you don't clench the fist, you open the fist. You
don't fold the hands in a tight hand grasp, you tent the
fingertips. You don't sit with your hands tightly folded, you
drape them loosely over the arms of the chair. You smile."
"The open body represents power," says Mindell, author
of A Women's Guide to the Language of Success, "and
the closed body represents weakness or insecurity or
hostility."
Other changes are harder to make. Grimacing, fidgeting, extraneous
movement these distracting gestures can be tough to eliminate.
Mindell encourages clients to "concentrate on one
less-than-perfect move at a time and resolve to change it."
Eye contact, say the experts, is one of our weakest nonverbal
skills and yet it is essential to establishing trust. Mindell
points out that eye contact touching someone with your eyes
helps you "build a bridge between whatever separates you
from your audience all those physical, psychological, cultural
differences."
With effort and self-discipline, anyone can improve their
nonverbal communication skills. Admits Givens, "You have to
go through a process where initially you get pretty self-conscious
and you don't know what to do and you become a statue, but you get
over that pretty quickly. You get more natural."
Watch people around you and mimic gestures and movements that
work. "It's like having a manual," says Givens. A manual
without words.