Protect your ATM card from damage by keeping it in a safe place – don’t allow it to bend or be scratched.
Memorize your Personal Identification Number (PIN) – if you must write down your PIN, do not keep it in your wallet, purse, or on the card itself. When selecting a PIN, avoid numbers and letters that can be easily identified or associated with you. Do not use your initials, birth date, or telephone number.
When Using an ATM
- Look around and observe your surroundings – if the machine is poorly lit, or is in a hidden area, use another ATM.
- Have your card ready – avoid having to go through your wallet or purse to find your card.
- Make sure that anyone waiting to use the ATM after you cannot see you entering your PIN or transaction amount.
- Don’t count your cash while standing at the ATM – put your cash, card, and receipt away immediately.
- Cancel your transaction and leave immediately if you see anything suspicious. Confirm, as soon as possible, with your financial institution that the transaction was canceled.
- If you are using an indoor ATM that requires your card to open the door, avoid letting anyone come in with you that you do not know.
- Lock the car doors and roll up the other windows when you use a drive-through ATM.
- Do not leave your keys or valuables in the car when using an ATM – and do not leave your car engine running.
- Do not leave your receipt behind – take it with you. Compare your ATM receipts to your monthly statement. It is the best way to guard against fraud and it makes record-keeping easier for you.
- If you lose your Visa card or your ATM card, contact the financial institution that issued your card immediately.